*Future Opportunities - Data Center Technicians 1 & 2

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. For over 25 years, Milestone has supported category‑defining enterprise clients across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. The company fosters an employee‑first, performance‑based culture and provides a collaborative, inclusive environment that empowers employees to reach their full potential.

Our Commitment to Diversity & Inclusion

Milestone strives to create a workplace that reflects the communities we serve, where all individuals feel empowered to bring their authentic selves to work. We provide equal employment opportunity for all applicants and employees and make reasonable accommodations for disabled applicants and employees.

Data Center Technician – Level 1

Responsibilities

• Receive, unpack, inspect, and stage equipment.
• Help rack and place hardware based on deployment plans.
• Assist with server, storage, accelerator, and network installs.
• Route, dress, and label cables.
• Check equipment placement against rack plans.
• Scan assets and help reconcile inventory.
• Track serialized equipment, spare parts, and inventory moves.
• Support inbound and outbound asset tracking.
• Help with daily inventory counts and audits.
• Follow chain‑of‑custody procedures.
• Perform routine tasks using documented work instructions.
• Complete facility walkthroughs and visual checks.
• Support maintenance work as directed.
• Assist with equipment moves, adds, changes, and decommissioning.
• Escalate issues or discrepancies when needed.
• Update documentation, inventory records, and tracking systems.
• Support as‑built records and verification activities.
• Help with quality checks and deployment validation.
• Follow labeling, documentation, and reporting standards.
• Follow safety, security, and access control rules.
• Keep the work area clean and organized.
• Support EHS practices and reporting.
• Work with senior technicians, network teams, facilities, and site leadership.
• Participate in shift handoffs and operational updates.
• Communicate professionally with customers, vendors, and contractors.

Requirements

• High school diploma, GED, or equivalent experience.
• Minimum 3 months of experience in data center, IT support, logistics, warehouse, or similar work.
• Basic understanding of computer hardware and common tech components.
• Ability to follow written procedures and work instructions.
• Strong organization and attention to detail.
• Basic Microsoft Office and web app skills.

Nice to Have

• Experience in a data center, warehouse, manufacturing, logistics, or technical support role.
• Familiarity with servers, networking gear, or structured cabling.
• Experience with barcode scanners, inventory systems, or asset tools.
• Knowledge of ESD handling.
• Mechanical aptitude and a willingness to learn.
• Experience in fast‑paced operational environments.

Data Center Technician – Level 2

Responsibilities

• Install, rack, cable, and deploy servers, storage, and network gear.
• Follow floor plans, rack layouts, and deployment standards.
• Install and test copper and fiber cabling.
• Check equipment after installs and assist with acceptance testing.
• Diagnose hardware issues and replace failed parts.
• Perform FRU swaps on servers, network devices, and accelerators.
• Support RMA processing and return‑to‑service testing.
• Track inventory, spare parts, and customer assets.
• Complete inventory counts and reconcile records.
• Handle smart‑hands tasks such as reseats, cable tracing, swaps, and inspections.
• Support equipment moves, adds, changes, and decommissioning.
• Assist with out‑of‑band (OOB) and console infrastructure tasks.
• Update tickets, inventory systems, and work records.
• Verify labeling, documentation, and quality standards.
• Follow site security, safety, and EHS procedures.
• Collaborate with technicians, facilities, security, and site leadership.
• Support onboarding, training, and continuous improvement efforts.

Requirements

• High school diploma, GED, or equivalent experience.
• Minimum 2 years of data center, hardware, or infrastructure support experience.
• Experience with servers, storage, and networking hardware.
• Ability to follow detailed procedures with little supervision.
• Strong troubleshooting and problem‑solving skills.
• Experience with ticketing, inventory, and documentation systems.

Nice to Have

• Experience in hyperscale, cloud, AI, HPC, or enterprise data centers.
• Familiarity with GPUs, accelerators, or high‑density compute.
• Experience with hardware diagnostics and part replacement.
• Knowledge of structured cabling and fiber optics.
• Experience with asset tracking and inventory control.
• Familiarity with 24×7 operations.
• Basic networking, OOB, and console knowledge.
• Data center or vendor certifications.

Physical Requirements

• Stand and walk for long periods.
• Lift, carry, push, or move up to 50 pounds.
• Work in racks and tight spaces; climb ladders and perform hands‑on deployment work.
• Work in hot aisle, cold aisle, and changing temperature conditions.

Export Control Notice

This position may require access to hardware, software, technology, or technical data subject to U.S. export control laws, including the Export Administration Regulations (EAR) and, where applicable, the International Traffic in Arms Regulations (ITAR). Access is contingent upon legal authorization or the ability to obtain required government approvals.