Data Center Technician/Engineer

Core Infrastructure Management

• Install, cable servers, storage systems, and racks
• Network equipment (switches, routers, firewalls)
• Perform hardware upgrades, replacements, and decommissions
• Cable management (fiber and copper patching)
• Rack and stack equipment for new customer deployments
• Patch firmware and systems where applicable

Customer Support

• Provide Remote Hands Services, Such As Rebooting servers
• Swapping drives or cables
• Checking indicator lights or console output
• Change Management & Documentation
• Maintain Accurate Documentation
• Rack layouts
• Network diagrams
• Asset inventory
• Log all work performed for auditing and compliance

Vendor & Hardware Coordination

• Work With Vendors For Hardware repairs (RMA)
• Maintenance contracts
• Schedule and supervise third-party work

IT Asset Management & Inventory

• Maintain Accurate Inventory Of All IT Assets
• Servers, networking equipment, storage devices
• Customer-owned vs. provider-owned hardware
• Tag and label equipment with asset IDs and customer identifiers
• Track asset locations (rack, cabinet, cage level)
• Ensure proper disposal or recycling of retired equipment (following compliance standards)

Receiving & Logistics

• Receive, inspect, and log incoming equipment shipments
• Verify contents against purchase orders or customer requests
• Coordinate staging of equipment before deployment
• Manage shipping and returns (RMAs)
• Documentation & Asset Tracking Systems
• Update and maintain asset management systems (e.g., CMDB, DCIM tools)
• Record Serial numbers
• MAC addresses
• Warranty details
• Ownership (customer-specific tracking is key in multi-tenant DCs)