Data Center Technician/Data Center Engineer

About the Role

Join a team responsible for the continuous operation and performance of our client’s data centers. This position involves day-to-day support of server, network, and storage components, including chassis, module, and power supply replacement during incidents, projects, RMA returns, and maintenance activities. You will ensure high-quality service delivery, respond to high-impact issues on a 24x7 basis, and participate in crisis management while adhering to service levels and network improvement initiatives.

Responsibilities

• Rack and install physical IT infrastructure equipment in the data center, including network, telecommunications, servers, and storage.
• Participate in project implementation calls as needed.
• Quickly understand the client’s network and SAN design to ensure successful and timely installations.
• Install new hardware in data center cabinets and participate in deployment/release activities while following change policies.
• Submit change control requests, manage problem tickets, and coordinate repairs.
• Provide on-site support during incidents, RMA, project, and maintenance activities.
• Offer tier II support for data, network, server, and storage systems infrastructure.
• Assist in voice and data network problem determination efforts.
• Work from pre-prepared cabling request sheets and checklists for vendors.
• Install Ethernet and fiber Gig-E cabling, including routing, labeling, and adhering to cabling management standards.
• Coordinate and manage cabling contractors for larger cabling activities.
• Verify connectivity of newly installed hardware for production acceptance.
• Maintain and document appropriate levels of fiber optic and copper jumper cables for timely system installations.
• Provide planning and vendor oversight for server, network, and storage change activities.
• Operate in accordance with business needs, priorities, and SLAs.
• Provide periodic performance reports and input on improvements and quality initiatives.
• Participate in a 24/7 on-call rotation.
• Diagnose and repair defective equipment, including swapping cables and sparing fibers within a trunk.
• Provide local hands-on support guided by remote teams for LAN/SAN troubleshooting, installations, and break-fix activities.
• Perform minimal OS configuration required for remote support (e.g., remote login setup).
• Manage incident response and vendor coordination for installation, maintenance, troubleshooting, break/fix, and retirement of physical infrastructure.
• Provide 3rd-level physical hardware support for escalated problems.
• Arrange security clearance/access for site visits by visitors and third-party vendors.

Requirements

• Ability to lift up to 30 lbs.
• 3 years of prior experience with large enterprise networks and SANs, preferably in the healthcare sector.
• Knowledge of layer-2/3 network designs, protocols, and exposure to SAN fiber channel.
• Experience with vendor equipment such as Cisco, Juniper, F5, Riverbed, and Ariba.
• Familiarity with packet capture tools like Wireshark and tcpdump.
• Basic understanding of Python programming.
• 3 years of relevant experience in data center operations, including power supply, fan, and component replacements.
• Solid understanding of data center cabling principles.
• Basic experience with Linux and Windows.
• Willingness to learn and use DCIM systems for data center documentation.
• Strong organization, problem-solving, and communication skills.
• Ability to collaborate effectively with team members, peers, and vendors.
• Proficiency in Microsoft Suite applications.

Qualifications

• Associate’s degree in Computer Science or a related discipline (preferred) and at least 3 years of experience in infrastructure network management, or equivalent education and work experience.
• Preferred certifications (not mandatory): Cisco CCNA, CompTIA A+, CompTIA Network+.