Future Opening: Laundry/Contents Restoration Technician

About the role

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Responsibilities

• Retrieves work orders for pack-outs, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
• Completes assigned jobs according to company processes while maintaining quality control on each job with urgency.
• Performs fire/smoke damage repair and tasks to include pack-out of contents, enter items into appropriate software, photo documents all items, use appropriate methods of cleaning and restoration for all items according to company policies and procedures.
• Ensures equipment, supplies, vehicles, and products are properly handled. Reports any equipment malfunction and or damage to supervisor.
• Keeps workplace clean and organized at all times.
• Solves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Requirements

• High school graduate or equivalent
• Experience in the restoration or construction industry is preferred, but not required
• Valid Drivers’ License and satisfactory driving record
• Good verbal and written and communication skills
• Good problem solving and customer service skills
• Knowledge of disaster restoration industry
• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions
• Move up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Qualifications

• Must be able to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Report to work on time in a clean, complete uniform
• Read and follow product label usage instructions
• Move up to 50 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Skills

• Knowledge of disaster restoration industry
• Good verbal and written and communication skills
• Good problem solving and customer service skills

Benefits

Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Pay

Not specified

Schedule

Not specified