Future Opening: Dispatcher/Scheduling Coordinator
About the role
The Dispatcher / Scheduling Coordinator is a key part of the operations team. This person protects the schedule, supports the crews, serves the customers, and helps the company capture revenue by being responsive and organized.
Responsibilities
- Answer the phone from call center during business hours
- Customer Communication
- Booking and Scheduling in Vonigo Call Center
- Call Center Support
- Crew Assignment
- Route and Schedule Management
- End-of-Day Readiness
Qualifications
- Highest level of organization
- Comfortable answering phones
- Calm when schedules change
- Good at solving problems quickly
- Friendly and professional with customers
- Able to think ahead and spot problems before they happen
- Good at prioritizing urgent tasks
- Able to communicate with both customers and crews
- Able to make judgment calls and escalate when needed
- Able to communicate clear and detailed notes
- Keeps missed calls and delayed callbacks to a minimum
- Book jobs quickly and accurately
- Keep web leads from sitting unanswered
- Reduce crew downtime
- Make sure crews have accurate job notes
- Assign the right crews to the right jobs
- Help customers feel confident and taken care of
- Keep the schedule profitable, flexible, and organized
Physical Requirements
- Walk around trucks or containers to check status
- Communicate with crews in the field
- Look at photos or job details to help estimate job needs
- Assist with basic office or operations tasks as needed
Summary
This role works closely with the owner, crews, estimators, drivers, call center, and customers. The environment is fast-moving, and priorities can change quickly throughout the day. The right person will be able to stay calm, communicate clearly, and keep the day moving even when plans shift. This job can be conducted at home with occasional in-person meetings or truck inspections.
Benefits
Flexible work from home options available.
Pay
$15.00 - $19.00 per hour
Schedule
Primary office role with occasional in-person meetings or truck inspections.