Future Opening: Dispatcher/Scheduling Coordinator

Position Summary

The Dispatcher / Scheduling Coordinator is responsible for keeping the daily schedule organized, bookable, and efficient. This role manages incoming calls, web leads, customer scheduling, crew assignments, route adjustments, and end-of-day readiness so that our crews can serve customers well and stay productive.

Key Responsibilities

• Answer the phone from call center during business hours
• Customer Communication
• Booking and Scheduling in Vonigo
• Call Center Support
• Crew Assignment
• Route and Schedule Management
• End-of-Day Readiness

Skills and Qualifications

• Hightly organized
• Comfortable answering phones
• Calm when schedules change
• Good at solving problems quickly
• Friendly and professional with customers
• Comfortable using scheduling software
• Able to think ahead and spot problems before they happen
• Good at prioritizing urgent tasks
• Clear and detailed in written notes
• Able to communicate with both customers and crews
• Comfortable making judgment calls and escalating when needed

Core Expectations

• Answer the phone
• Call back within 5 minutes
• Keep Vonigo updated
• Assign crews before jobs are dispatched
• Confirm access notes and special instructions
• Know what is in the trucks and containers at the end of the day
• Keep the schedule moving
• Always be available

Physical Requirements

• Walk around trucks or containers to check status
• Communicate with crews in the field
• Look at photos or job details to help estimate job needs
• Absorb basic office or operations tasks as needed

Work Environment

This role works closely with the owner, crews, estimators, drivers, call center, and customers. The environment is fast-moving, and priorities can change quickly throughout the day. The right person will be able to stay calm, communicate clearly, and keep the day moving even when plans shift. This job can be conducted at home with occasional in-person meetings or truck inspections.

Summary

The Dispatcher / Scheduling Coordinator is a key part of the operations team. This person protects the schedule, supports the crews, serves the customers, and helps the company capture revenue by being responsive and organized.

Benefits

• Flexible schedule
• Opportunity for advancement
• Paid time off
• Profit sharing

Pay

$15.00 - $19.00 per hour

Schedule

Part Time