Future Opening: Customer Service Manager - State Farm Agent Team Member

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Able to obtain Auto/Homeowners License
• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Salary plus bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• 401k Benefits
• Bonus after achieving Auto/Homeowners License

About the Role

We are looking for an energetic professional to add to our team immediately as we prepare for opening a new State Farm location in McCandless, PA on March 1st, 2024. The ideal candidate will have strong customer service skills and a dedication to helping people make informed decisions about their insurance.

Requirements

Able to obtain Auto/Homeowners License

Skills

Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members. Proactive in problem-solving.