Future Opening: Customer Service Manager - State Farm Agent Team Member

Position Overview

Successful State Farm Agent is seeking a Customer Service Manager - State Farm Agent Team Member. The role involves helping the business grow through value-based conversations and remarkable customer experience. This is an opportunity for a motivated self-starter in a fast-paced environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal, and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Ability to effectively relate to a customer
• Property and Casualty license (must have currently)
• Life and Health license (must be able to obtain)

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• We help customers with their insurance and financial services needs, including Business Insurance.
• Our office is located in Huntington Beach, CA.
• Our office is open 9 am to 6 pm Mon-Fri.
• I have been a State Farm agent since 2002.
• We currently have 3 team members at our agency.
• Additional languages spoken: Spanish