Future Opening: Account Representative

Contacts customers before and after service is performed to ensure satisfaction and develop additional prospects

Prospects and develops new sales leads in assigned verticals

Create, manage, and maintain key relationships with insurance agents, adjusters other key relationships

Continually builds product knowledge and refines sales techniques for specific relationship types and verticals

Prepares documents for job file reviews with current and prospective clients

Documents and reports on key referral-source relationships weekly and monthly

Participates in collections efforts with non-residential customers when necessary

Solves issues with customers

Inspects and scopes jobs onsite and works with Project Manager/Crew Chief/Lead Tech on scope of job

Documents loss with clear and descriptive job photos and uploads into operating system/software

Writes mitigation and reconstruction estimates using Xactimate and other estimating software

Communicates conversations and key information on the job using the notes feature in required software

Estimates using carrier audit standards and manages the estimate based on feedback from client and customer

Communicates with project manager/lead tech to ensure all required documentation is complete (photos, notes and documents signed)

Records drying using mobile software

Determines labor and equipment costs

Prepares accurate quantity takeoffs and materials pricing

Communicates with insurance companies, and adjusters via phone and email in a timely manner and acts as a liaison

Manages all estimate documents and assess project risks

Reviews quotes and estimates with the construction project team

Addresses estimate exceptions in a timely manner

Valid Drivers’ License and satisfactory driving record

Good verbal and written and communication skills

Good customer service skills

Highly motivated, strong work ethic and enjoy the relationship building process

Builds rapport easily and establishes trust, leading to lasting customer relationships

Can effectively present information to customers one-on-one and in small groups

Has a good aptitude for basic math—necessary for doing calculations related to the sales process

Local and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic events

Some work required outside of traditional working hours to network and represent the company at business social events

Skilled using social media and other web-based sales tools

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.