Future Assistant Spa Director

Bonus based on performance

• Dental insurance
• Flexible schedule
• Profit sharing
• Vision insurance

About the role

We're seeking a proactive, passionate, and detail-driven Assistant Retreat Director to support the daily operations of our retreat. In this role, you’ll report to the Spa Director and help ensure operational excellence, team development, and five-star guest experience in alignment with our brand promise:

Join a Retreat that’s Redefining Wellness!

Responsibilities

• Beautiful, tranquil retreat environment
• Best-in-the-industry treatment equipment
• Luxurious linens and high-quality products provided
• Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
• Flexible Schedules
• Robust Leadership Training
• Professional and Safe Environment
• Paid Training, Employee Discounts, and more
• Competitive Pay includes tips, commission, and bonus opportunities
• Company Parties
• Complimentary Food & Snacks
• Complimentary Uniforms
• Complimentary Paid Employee Parking
• Wellness Resources
• 6–10-hour shifts
• Must be able to work varied shifts to include evenings, weekends, and holidays.
• Champion the Cloud 9 Wellness Experience, ensuring each guest receives personalized care from arrival to departure.
• Promote the therapeutic and wellness benefits of massage and skincare therapy.
• Partner with the Spa Director on membership strategy, including overcoming obstacles and building rapport.
• Foster meaningful connections that empower guests on their wellness paths.
• Resolve guest concerns with empathy, professionalism, and alignment to brand tone.
• Assist with recruitment, hiring, training, and developing and retaining team members.
• Facilitate front desk associate training and coaching with role-playing to support membership sales.
• Model excellence at the front desk through a lead-by-example approach, providing ongoing coaching and mentorship to elevate team performance.
• Serve as the Spa Director's right hand and act as a trusted partner, bringing a proactive, self-starter mindset to everything you do. You don't wait to be told — you anticipate needs, take initiative, and move with purpose. While open to direction and guidance, you thrive when given ownership and act decisively without needing to be prompted.

Requirements

• Minimum one year of experience in membership sales.
• Minimum of 2 years of leadership experience in wellness or spa service setting is preferred.
• Working knowledge of Zenoti or similar spa management software is preferred.
• Familiarity with operating standards in a branded or franchise environment is preferred.
• Excellent at guest communication

Qualifications

• Lead with Heart
• Anything is Possible
• Purpose over Pride
• Fiercely Obsessed with Success

Benefits

• Equal Opportunity Employer

Pay

• Competitive Pay includes tips, commission, and bonus opportunities

Schedule

• 6–10-hour shifts
• Must be able to work varied shifts to include evenings, weekends, and holidays.