Assistant Spa Director

About the role

We are a family-owned, local business that believes regular self-care, such as massages or facials, significantly impacts people's lives. Our mission is to make these options accessible and affordable for everyone.

Responsibilities

• Directly supervise and be accountable for all operations when the Retreat Director is not present.
• Work full-time to cover various shifts, including evenings and weekends.
• Create an environment passionate about providing Guest service.
• Meet and exceed sales goals.
• Lead by example: achieve personal and team goals.
• Coach Team Members to achieve peak performance.
• Create a positive Team environment.
• Implement all rules, guidelines, policies, and procedures with all Guests on a consistent basis.
• Educate guests with knowledge and confidence on the services, products, and programs available.
• Present Lifestyle Programs, Gift Certificates, and retail products.
• Promote the therapeutic benefits of regular massage and skin therapy.
• Stay updated on all retail products and promotions available in the retreat.
• Achieve goals for retail, re-booking, and elevation booking goals.
• Take pride and accountability in all aspects of your job.

Qualifications

• Sales or retail management experience preferred.
• Experience managing hourly wage employees a plus.
• Must be guest-driven.
• Commitment to the standards and image of the Massage Heights brand.
• Strong leadership, organization, communication, and interpersonal skills.
• Highly motivated team player.
• People-oriented with strong customer service and public relations skills.
• Comfortable with making decisions.
• Proven track record in achieving sales goals.
• Working knowledge of computers and standard software.
• Available to work varied hours, including weekends, evenings, and holidays.
• Experience in training, coaching, and conflict resolution a plus.

Benefits

• Access to free massages and facials on a regular basis.
• Paid vacation that accrues to all team members.
• Discounted health insurance, dental, and vision insurance (for full-time team members).
• Paid liability insurance.
• Opportunity to learn and build a career through leadership and trainer opportunities.
• Recognition and rewards system for team members.

Compensation

$16.00 - $18.00 per hour