Assistant Spa Director

Benefits

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities

• Aid in recruitment, hiring, training, developing, and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 1 year of sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Schedule/Expected Work Hours

• Must be able to work varied hours including weekends, evenings, and holidays
• 6-8 hour shifts
• Day and evening shifts available

Company Overview

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyal
• Authentic
• Passionate
• Diligent