Assistant Spa Director

About the role

The Assistant Retreat Director at Massage Heights is a key position within the leadership team, driving sales, leading a team of 5 Lifestyle Consultants, and assisting the Director in ensuring exceptional guest service and team member culture and satisfaction.

Responsibilities

• Drive the organization's membership sales goals
• Align with the company vision and culture
• Lead a team of lifestyle consultants to meet their individual sales targets, hold the team accountable to performance metrics, and drive company culture
• Engage with guests and staff with a warm and welcoming personality
• Respond to guest concerns with empathy and a commitment to resolution
• Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily
• Aid in recruitment, hiring, training, developing, and retaining employees
• Facilitate front desk associate training as assigned, including coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 1 year of sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model