Furniture Project Coordinator

About the role

Empire & Co. is the largest commercial furniture dealer in the world, with over 80 years of experience and more than 565 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.

Key Responsibilities

• Assist in the preparation of quotes and orders, ensuring accuracy in pricing and product details.
• Cook with vendors to confirm order details and follow up on acknowledgments.
• Maintain updated records of client interactions and order statuses in our internal systems.
• Support the sales team by managing small to mid-sized projects under supervision.
• Organize and color-code floor plans and product counts for client presentations.
• Aid in the creation of sales reports and documentation required for meetings.
• Request and track Certificates of Insurance (COI) as needed for project installations.
• Provide excellent customer service by addressing client inquiries and ensuring timely responses.
• Support the team in organizing and preparing materials for client installations, including managing punch lists, and assisting with the resolution of any discrepancies.
• Collaborate with the Senior Sales Coordinators and Sales Managers to ensure all projects are completed on time and within scope.
• Confirming receipt of purchase orders with vendors.
• Confirming receipts of acknowledgments from vendors.
• Creating and managing vendor requests for deposits.
• Leading resolution of acknowledgment discrepancies.
• Creating order status reports (initiate and maintain throughout).
• Creating Operations requests (advise union/non-union; standard time or overtime).
• Assisting in the preparation of installation packages/binders.
• Maintaining punch list documentation (dates, advising clients).
• Ordering punch list items (if necessary/requested).
• Creating laser and RA tickets when PM is not involved to prompt freight claims.
• Completing installation.
• Invoicing upon delivery and installation.
• Managing day two orders.
• Maintaining client contact to ensure satisfaction.

Qualifications

• High School Degree plus 1-2 years of professional experience.
• Bachelor’s degree or equivalent.
• Steelcase and Hedberg experience required.
• Furniture or dealership experience a plus but not required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong communication skills, both written and oral.
• Ability to take initiative and think proactively.
• Comfortable handling multiple tasks at a time.
• Prioritizing organizational and time management skills.
• Critical thinking capabilities to solve any issues.
• Understanding and adherence to deadlines.
• Ability to work well in a team environment.

Salary

$60,000 - $75,000 based on experience.