Funeral Support Supervisor
NorthStar Memorial Group · Oakland, CA · 1 wk ago
On-siteInformation Technology$26–$28/hrFull-time
About the role
Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers—we uphold our commitment to care in every interaction. The Funeral Support Supervisor aids location management by assisting in tasks as needed to ensure clients and guests are satisfied with their memorial services.
Responsibilities
- Monitors daily service and staffing schedules to ensure proper coverage
- Works closely with Funeral Home Manager to develop goals, ensure compliance, and promote exceptional customer service
- Establishes and maintains strong business relationships with families
- Maintains reverence and respect for the deceased at all times
- Assists funeral directors with events held on site, including services and arrangement conferences
- Conducts regular training sessions with Staff Associates, inspects their work, responds to their questions and issues, and monitors and approves their weekly timecards
Requirements
- High School Diploma
- Valid driver’s license and satisfactory driving record
- High level of compassion and integrity
- Ability to handle difficult situations
Pay
$26–28/hour
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) with Employer Matching