Funeral Support Supervisor

Responsibilities

• Monitor daily service and staffing schedules to ensure proper coverage and smooth operations
• Collaborate closely with the Funeral Home Manager to set goals, maintain compliance, and uphold exceptional customer service standards
• Build and maintain strong, supportive relationships with client families
• Demonstrate reverence and respect for the deceased at all times
• Assist funeral directors with on-site events, including services, arrangement conferences, and other operational needs
• Lead, train, and support Staff Associates through regular coaching, performance feedback, and accountability conversations
• Inspect staff work, address questions or concerns, and review/approve weekly timecards
• Model professionalism, self-management, and effective problem-solving in all aspects of the role

Qualifications

• High School Diploma or equivalent
• Valid driver’s license with a satisfactory driving record
• Proven leadership skills with the ability to guide, motivate, and hold others accountable
• Strong interpersonal skills and the ability to work collaboratively with diverse teams
• Effective problem-solving abilities and sound judgment
• High level of compassion, integrity, and emotional resilience
• Commitment to delivering exceptional service to families during sensitive and emotional moments
• Thrive in high-pressure environments - consistently maintains focus, efficiency, and sound judgment in fast-paced, demanding settings
• Strong and versatile communicator - able to convey information clearly, collaborate effectively, and adapt communication style to diverse audiences
• Tech-savvy and quick to learn - proficient with modern software tools and able to rapidly master new systems and workflows

Pay

$28-32/hr.

Schedule

N/A

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) with Employer Matching

Company Information

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.