Funeral Support Specialist

Job Responsibilities

• Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures
• Follows processes for chain-of-custody, paperwork and deceased identification
• Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures
• Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled
• Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles
• Directs phone calls to appropriate team members
• Greets and receives client families and/or other persons entering the building for information and assistance
• Aids passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly
• Aids the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service
• Aids Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers
• Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities
• Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned
• Transports deceased to and from the crematory; to airports; funeral homes and other designated locations
• Runs errands such as for floral delivery, picking up of supplies, documents, etc.

Minimum Requirements

• High School diploma or equivalent
• Valid state/province driver’s license with a clean driving record
• Customer service experience a plus
• Funeral service experience a plus
• Professional appearance required
• Ability to follow instructions given over the phone or in person
• Ability to work and communicate effectively with others
• Ability to work with kindness and compassion for the deceased and their families
• Ability to maintain composure in challenging situations
• Good verbal and written communications skills
• Ability to maintain confidentiality
• Ability to work an on-call rotation schedule including weekends