Funeral Director/Embalmer

Job Responsibilities

• Arrangements Conference: Receives or initiates calls to deceased next of kin; obtains or confirms deceased and family contact information; schedules Arrangement appointments; emails appointment confirmations.
• Care for Deceased: Greets next of kin and escorts to meeting space; cares for deceased in a respectful manner; updates removal status in proprietary software.
• Facilitate Arrangements: Facilitates Arrangements Conference while assessing needs and summarizing desired outcomes; promotes funeral, cemetery, and crematory services and merchandise; transitions Arrangement Conference to Funeral Services Counselor/Advisor.
• Preside Services: Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services; visually inspects Services Arrangements against contractual arrangements and the next of kin expectations; interacts with the family to fulfill death care requests; interacts with the public at community or charity events.
• Event Planning: Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering; prepares event room; cleans event space; identifies property in need of repair; courier/delivers family memorabilia.
• Embalm: Cares for deceased in a respectful manner; verifies identification; cleans and embalms body; dresses casket and lays deceased; updates status in proprietary software; maintains preparation room; reorders supplies.

Requirements

• Education & Licenses: Graduated from an accredited school or college of mortuary science; current Funeral Director and Embalmer dual license within the practicing state; valid state driver’s license with an acceptable driving record.
• Experience: Industry experience is preferred.
• Knowledge, Skills & Abilities: Cognitive ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations; process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives; positive attitude, drive to continually advance understanding of the industry and business, highly self-motivated; ability to build professional and trusting business relations; professional written and verbal communication skills; public speaking skills with the ability to influence and gain consensus; proficient using databases in automated processes; proficient MS Office skills.

Qualifications

• Physical Demands: Frequent, continuous periods of time sitting or standing, up to 6 hours per day; frequent climbing stairs to access buildings frequently; physical effort requiring manual dexterity.

Skills

• General Works: Under general guidance; exhibits accountability for behaviors; ensures compliance with local, state, and federal regulations; takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager; notifies manager when workload is light and volunteers for additional work; adjusts effectively to work within new work structures, processes, requirements or cultures.