Funeral Director/Embalmer

About the role

Under the guidance of a licensed funeral director, this position implements family wishes regarding funeral arrangements, cremation ceremonies, and memorialization. The role also provides exceptional customer service, performs on-call responsibilities, supervises the deceased, arranges and conducts funeral and memorial ceremonies, negotiates contracts, handles payments, and ensures compliance with relevant laws and regulations.

Responsibilities

• Implements family wishes regarding funeral arrangements, cremation ceremonies, and memorialization
• Provides exceptional customer service in all areas of funeral arrangements, cremation ceremonies, and memorialization
• Performs on-call responsibilities including taking first calls, talking with families, answering questions, providing initial details, and conducting transfers
• Supervises and cares for the deceased in a respectful manner while performing tasks such as verifying identification, obtaining authorization for embalming, embalming, dressing, styling hair, and applying cosmetics
• Arranges and conducts funeral and memorial ceremonies in a professional, organized, and caring manner consistent with company policies and procedures
• Negotiates and enters into funeral contracts, handles contracts, legal documents, and collection of payment in accordance with company policies
• Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services
• Arranges for the interment or cremation of human remains, confirms authorization to proceed with the service arrangements, and supervises/assists in funeral services
• Ensures adherence to all applicable professional, municipal, provincial/state, and federal licensing authority, regulations, and rules
• Provides aftercare in absence of a Family Service Counselor
• Shares potential pre-need referrals with Family Service Counselors
• Prepares and accurately completes documents and online entries related to services, cremations, and maintenance
• Retains heritage and grows market share through active involvement with community, religious, and other organizations

Requirements

• High School diploma or equivalent
• Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board
• Typically requires a minimum of 6 months experience in a funeral home, crematory, or cemetery
• Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board

Qualifications

• Basic knowledge of religious and fraternal organizations customs
• Knowledge of computers and some software including MS Office Suite required
• High level of compassion and integrity
• Good communication skills
• Problem-solving skills
• Ability to multi-task and set priorities
• Detail-oriented