Funeral Director/Embalmer

About the role

Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. May perform Embalming responsibilities. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

Postal Code: 29566 | Category (Portal Searching): Operations | Job Location: US-SC - Little River

Responsibilities

• Arrangements Conference: Receives or initiates call to deceased next of kin; exhibits concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation; may perform removals or transfers adhering to company standards and processes; cares for deceased in a respectful manner; updates removal status in proprietary software; greets next of kin and escorts to meeting space; initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes; discusses available life insurance and available benefits, such as Veteran; promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products; transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion; in absence of an FSA/FSC, may perform FSA/FSC responsibilities; responsible for reviewing and authorizing merchandise and service contract revisions.
• Directing Services: Confirms authorization to proceed with service Arrangements; presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards; shall be present for graveside services included in the purchase agreement; shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements; visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff; visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin