Funeral Director- Cremation Society of Toledo

Role Overview

We are seeking a compassionate, professional, and detail-oriented Funeral Director to join the Cremation Society of Toledo team.

What You’ll Do

• Family Care & Arrangements
• Meet with families to arrange cremation and funeral services with compassion, professionalism, and attention to detail.
• Guide families through service options, merchandise selections, obituary preparation, and required documentation.
• Provide clear, supportive communication to families throughout the arrangement and cremation process.
• Respond to incoming calls, electronic inquiries, and in-person requests in a timely and professional manner.
• Support families during emotionally sensitive situations while maintaining dignity, patience, and respect.
• Cremation & Service Coordination
• Coordinate all aspects of the cremation process from first call through final disposition.
• Communicate with hospitals, hospices, nursing facilities, coroners, cemeteries, clergy, and other third parties as needed.
• Schedule and coordinate services, transfers, authorizations, permits, and related logistics.
• Ensure all cremation-related documentation is accurate, complete, and processed in accordance with company standards and applicable regulations.
• Maintain strict identification, chain-of-custody, and authorization procedures throughout all stages of care.
• Compliance, Documentation & Operational Support
• Maintain accurate records, forms, case files, and digital documentation in accordance with company policies and legal requirements.
• Follow applicable federal, state, and local laws, regulations, and licensing requirements related to funeral service and cremation.
• Support internal processes related to case management, documentation, scheduling, and family follow-up.
• Participate in on-call rotations as scheduled.
• Maintain a professional appearance and demeanor while representing the organization.
• Team Collaboration & Culture
• Support a team-oriented environment by assisting coworkers and contributing to daily operational needs.
• Communicate effectively with leadership, team members, families, vendors, and external partners.
• Demonstrate reliability, accountability, and a willingness to support families and colleagues as needs arise.
• Uphold Landmark’s standards for professionalism, compassion, dignity, and service excellence.

What You’ll Bring

• Licensed Funeral Director and Embalmer in the State of Ohio, or ability to obtain reciprocity if licensed in another state.
• Prior experience in funeral service, cremation arrangements, or related family care preferred.
• Strong interpersonal, verbal, and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Comfort working with technology, online arrangement platforms, digital documentation systems, and case management tools.
• Ability to work independently while also functioning as part of a collaborative team.
• Professional appearance, demeanor, and sound judgment.
• Valid driver’s license with an acceptable driving record.
• Ability to participate in on-call rotations and work a flexible schedule as needed.

Benefits

• 401(k) with 5% company match
• Medical, dental, and vision insurance
• Generous PTO
• Employee discounts