Funeral Director

Job Responsibilities

• Arranges calls to deceased next of kin and confirms details.
• Performs removals or transfers as needed, ensuring compliance with company standards.
• Cares for the deceased respectfully and updates removal status in software.
• Greets next of kin and escorts them to the meeting space.
• Facilitates Arrangements Conferences, discussing needs and summarizing desired outcomes.
• Promotes funeral, cemetery, and crematory services and merchandise.
• Transitions Arrangements Conferences to Funeral Services Counselor/Advisor roles.
• Directs Services, presiding over visitation, funeral, or graveside services.
• Visually inspects Services Arrangements against contractual arrangements and next of kin expectations.
• Interacts with the family to fulfill death care requests and obtain leads for pre-need services.
• Planner event planning responsibilities, including resource planning and ordering of music, flowers, or catering.
• Produces MeM products, such as scanning photos, ordering memorabilia, creating electronic presentations, writing obituaries, and creating online memorials.
• Prepares event rooms, sets up chairs, tables, flowers, guest books, and decor.
• Cleans up post-event, identifies property in need of repair, and delivers family memorabilia.
• May perform attendant duties like parking lot attendant, driver, usher, pallbearer, or courier.
• Attends community or charity events to represent and promote the location or market.

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record required to operate company-owned vehicles.
• Industry experience is preferred.
• Knowledgeable in cognitive abilities, process and results orientation, motivation, and building professional relations.
• Positive attitude, drive to advance industry knowledge, and high self-motivation.
• Strong written and verbal communication skills, public speaking skills, and proficiency in databases and MS Office.

General

• Works under general guidance, learning to apply licensure to business environments.
• Collaborates with peers or managers for assistance and guidance.
• Adjusts effectively to new work structures, processes, requirements, or cultures.