Funeral Director

Job Responsibilities

• Arranges calls to deceased next of kin and confirms details.
• Assists in the removal or transfer of the deceased, ensuring compliance with company standards.
• Cares for the deceased respectfully and updates removal status in proprietary software.
• Greets next of kin and escorts them to the meeting space.
• Facilitates Arrangements Conferences, discussing life insurance, benefits, and funeral merchandise.
• Presents cemetery options, pricing, and contract completion to clients.
• Directs Services Conferences, presiding over visitations, funerals, and graveside services.
• Visually inspects Services Arrangements against contractual agreements and next of kin expectations.
• Interacts with the family to fulfill their death care requests and promotes pre-need services.
• Performs event planning tasks, including resource planning, ordering, and setting up event rooms.
• Produces MeM products such as scanning photos, ordering memorabilia, creating electronic presentations, writing obituaries, and creating online memorials.
• Prepares and cleans event rooms, identifies property needing repair, and delivers family memorabilia.
• May perform attendant duties like parking lot attendant, driver, usher, pallbearer, or courier.
• Might attend community or charity events to represent and promote the location or market.

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record.
• Industry experience is preferred.
• Positive attitude, drive to advance industry knowledge, and high self-motivation.
• Professional written and verbal communication skills.
• Public speaking skills to influence and gain consensus.
• Proficiency in databases and MS Office applications.
• Flexibility to work outside of normal business hours and occasional nights and weekends.

Qualifications

• Education: Graduated from an accredited school or college of mortuary science.
• Licenses: Current Funeral Director license within the practicing state.
• Experience: Industry experience is preferred.
• Knowledge: Cognitive ability to reason, plan, identify problems, learn quickly, and apply learning to new situations.
• Skills: Process and results-oriented, public speaking, proficient in databases and MS Office.