Funeral Director

About the role

The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Responsibilities

• Presents every client family with all service and merchandise options — Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and accurate, timely client files
• Acts to improve market share through participating in community events, groups, organizations, and other community relationships as assigned
• Carries out additional projects and duties as assigned (e.g., car washing, building and equipment repair, pre-need arrangement planning)
• Oversees all team members participating in services, ensuring each understands their role and professionally represents the location
• Communicates areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call in rotation (phone, face-to-face, at hospitals, hospices, residences)
• Transfers decedents, dresses, and caskets, and prepares deceased as needed (per appropriate licensing and family instruction)
• Meets with client families to listen, educate, and arrange personalized funeral services, ensuring a high-quality business experience
• Utilizes systems/technology (e.g., Matthews/Aurora advisor) to review merchandise options, enter contracts, and complete necessary forms
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork (permits, certificates) is completed timely and follows relevant laws and regulations
• Conducts and attends funeral services regularly, leading all post-service follow-ups as needed
• Collects funds at the time of arrangement conferences

Requirements

• High school diploma or equivalent
• Valid state-issued funeral director license (as per state licensing requirement)
• Completed mortuary school
• Minimum one year of experience in customer service and the funeral industry is preferred
• Experience in making an initial transfer of decedent, funeral arrangement, and decedent care
• Ability to keep licenses and continued education requirements current and in good standing
• Ability to work on-call/first call in rotation as assigned
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

Skills

• Organizational and planning skills; time management and ability to prioritize work
• Excellent oral and written communication skills, including effective communication with internal/external customers, community leaders, clergy, and client families
• Able to multi-task (e.g., enter data into company POS while interacting with client family members)
• Ability to stand for two or more hours without rest
• Ability to move, push, and pull heavy weighted items up to 150 lbs safely
• Valid state-issued driver’s license with a clear driving record