Funeral Director and Embalmer
About the role
Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws. May perform Embalming responsibilities. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
Job Responsibilities
Arrangements Conference: Receives or initiates call to deceased next of kin. Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
Removals/Transfers: Greets next of kin and escorts to meeting space. Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran.
Counselor/Advisor: Presents cemetery property and merchandise options, pricing, and contract completion. Reviews and authorizes merchandise and service contract revisions. Interacts with the family to fulfill the death care requests. While interacting with family and guests, obtains leads for pre-need services.
Event Planning: Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests. Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials. Prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor. Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/delivers family memorabilia to home.
Embalmings: Cares for deceased in a respectful manner. Following company processes and procedures, verifies identification, reviews embalming authorization. Following company processes and adhering to hazardous waste procedures cleans and embalms body; uses scalpels, pumps, tubes, and equipment to replace bodily fluids/waste with embalming fluids; performs restorations, styling hair, applying cosmetics, dressing body, and other preparation required for human remains. Dresses casket and lays deceased. Updates status in propriety software. Maintains preparation room, cleans soiled equipment, properly disposes of hazardous waste, and promotes a safe work environment. Inventories and reorders supplies.
General Works: Works under general guidance. New associates are learning to apply licensure to business environment complying with regulations, policies, and procedures; work may be peer reviewed for accuracy, quality, and education; collaborates with peers or manager for assistance and guidance. Exhibits accountability for behaviors. Ensures compliance with local, state, and federal regulations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements or cultures.
Minimum Requirements
Education & Licenses: Graduated from an accredited school or college of mortuary science Certification/License: Current Funeral Director and Embalmer dual license within the practicing state Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
Experience: Industry experience is preferred
Knowledge, Skills & Abilities: Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives. Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated. Ability to build professional and trusting business relations. Professional written and verbal communication skills. Public speaking skills with the ability to influence and gain consensus. Proficient using databases in automated processes. Proficient MS Office skills.