Funeral Assistant

About the role

The Funeral Assistant at Carriage Services plays a crucial role in ensuring that funeral and memorialization services run smoothly. They assist Funeral Directors and other staff members, and their primary goal is to exceed the expectations of client families and their guests.

Responsibilities

• Actively serve as an ambassador of the business in the community to build trust and loyalty.
• Greet and direct client families and their guests at the funeral home.
• Escorts client families and their guests to the correct chapel or parlor in which services are being held.
• Directs visitors to guest books and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
• Receives and places flowers in chapels or parlors.
• Serves as a liaison between client families and their guests, ensuring their comfort and satisfaction.
• Ensures refreshments are available to client families and their guests.
• Prepares public spaces such as parlors, chapels, and reception/rest areas before scheduled services.
• Performs other duties as assigned.

Qualifications

• A High School Diploma or equivalent.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Effective communication skills, both written and verbal, to interact with clients and colleagues.
• Ability to empathize with client families and their guests, demonstrating tact and patience in emotionally charged situations.
• Strong organizational and multitasking abilities to manage multiple responsibilities simultaneously.

Physical Requirements and Work Environment

• Regularly required to climb, sit, stand, bend, kneel, and lift up to 75 pounds, occasionally lifting up to 100 pounds.
• Routine exposure to chemicals and/or blood borne pathogens.
• Must be able to drive a company vehicle and maintain a good driving record, being insurable under company vehicle insurance.
• Exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.