Fundraising Support Specialist - Hybrid

About the role

We are seeking a Fundraising Support Specialist to support a national fundraising event by connecting with participants and helping them succeed in their campaigns. This is a mission-driven, people-focused role ideal for someone who enjoys making an impact through meaningful conversations.

What You’ll Do

• Conduct outbound calls to event participants to:
• Thank them for their involvement
• Provide general support and answer questions
• Address concerns and collect feedback
• Serve as a fundraising ambassador by encouraging participants and helping them reach their goals
• Process donations and accurately enter data into systems
• Navigate multiple tools and databases efficiently
• Support a high volume of daily interactions (100+ participants/day)
• Deliver excellent service while handling a range of participant needs

What You Bring

• 1+ year of customer service experience (call center experience is a plus)
• Strong verbal and written communication skills
• A positive, empathetic approach and strong phone presence
• Ability to stay calm and solution-oriented in high-stress situations
• Basic computer skills, including Microsoft Office (Teams, Outlook)
• High school diploma or GED

Schedule

Monday–Friday, 9:00 AM – 3:00 PM (30 hours/week)
Hybrid: 2 days onsite per week (schedule coordinated with leadership)

Training

• Structured onboarding including organization overview and event education
• System and calling platform training
• Transition to live calls during second week

Benefits (during contract period)

• Medical, dental, and vision coverage options
• Life insurance & short-term disability
• 401(k) eligibility
• Earned sick time

Why Apply?

• Make a meaningful impact supporting a cause-driven initiative
• Gain valuable call center and nonprofit experience
• Collaborative and supportive team environment
• Hybrid flexibility with consistent daytime hours