Funding Resolution Specialist

About the role

GoFi is an AI-centric, licensed auto finance company built for a digital-first world. Built upon an entirely cloud-based infrastructure, GoFi provides a highly scalable next-gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn-down finance arrangements to fully integrated co-branded finance and digital retail partnerships. GoFi is based in Dallas, TX. In short, as a Specialist, Funding Resolution you will be responsible for reviewing, evaluating, and resolving exceptions. You will work directly with our operations team and evaluate their request pertaining to exception policy review.

Responsibilities

• Assess loan origination exceptions, including discrepancies in documentation, underwriting conditions and compliance issues
• Work closely with operational teams to gather necessary information and facilitate the resolution of exceptions
• Maintain a detailed record of exceptions and resolutions provided for reporting and compliance purposes
• Monitor and track exception trends to identify areas for process improvement and develop strategies to mitigate risk
• Ensure all loan origination activities comply with applicable regulations and internal policies and procedures
• Provide exceptional service to internal operations teams by addressing inquiries in a timely and professional manner
• Stay up to date on regulatory changes and best practices to loan origination and exception management

Requirements

• Bachelor’s Degree or equivalent experience
• 2+ years of experience in loan origination, understanding or exception management within the financial industry

Skills

• Exceptional communication and interpersonal skills with the ability to work collaboratively in a team environment
• Excellent analytical and problem-solving skills with great attention to detail
• Ability to multi-task and work in a fast-paced environment

Benefits

• Medical, dental, and vision coverage; DriveTime Family of Brands covers a sizable amount of insurance premiums
• 401(K)
• Company-paid life insurance policy
• Short and long-term disability coverage
• Growth opportunities: over 1,000 employees promoted year over year
• Tuition reimbursement
• Wellness program: self-guided coaching and journeys, cash incentives and discounts on medical premiums through engaging activities
• Game room: ping-pong table, pool table, and other games
• In-house gym
• Social events: festive gatherings, team competitions, and casual hangouts
• Company outings, personal rewards, amazing prizes, and more
• Paid time off: wellness days, holidays, and personal time; part‑timers accrue vacation based on hours worked
• Great Place to Work Certified
• Awards: Comparably Awards – Best Company for Diversity, Best Company Culture, Best Company Leadership; Phoenix Business Journal Healthiest Employers

Pay

We offer competitive pay across the organization.