Funding Specialist

About the role

As a Funding Specialist, you will play a critical role in ensuring a smooth and efficient funding process for our merchants. Working closely with Sales and Operations teams, you will review merchant applications, verify supporting documentation, and coordinate funding activities from approval through to disbursement. Your attention to detail and ability to manage multiple priorities will help deliver an exceptional customer experience while supporting business growth.

Responsibilities

• Develop a strong understanding of the company's products, financing solutions, funding processes, and partner ecosystem to effectively support merchant funding.
• Review approved funding applications and verify all required documentation to ensure accuracy, completeness, and compliance with internal policies.
• Analyse merchant financial information, including bank statements and supporting documentation, to validate funding requirements.
• Coordinate with Sales, Underwriting, and Operations teams to resolve outstanding conditions and facilitate timely funding.
• Monitor funding pipelines and proactively manage a high volume of cases while meeting service level agreements.
• Communicate with internal stakeholders to provide updates and resolve funding-related enquiries.
• Ensure all funding activities are completed accurately and in accordance with regulatory and company requirements.
• Identify process improvement opportunities to enhance operational efficiency and the overall customer experience.
• Maintain accurate records within CRM and internal funding systems.

Skills & Expertise

• Exceptional attention to detail and accuracy.
• Proven ability to work effectively under pressure and manage competing priorities.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving ability with a proactive approach.
• A collaborative, team-oriented mindset.
• Positive attitude, reliability, and a strong work ethic.
• Proficiency in Microsoft Office Suite, particularly Excel; experience with CRM or financial systems is advantageous.
• Previous experience in funding, financial services, banking, lending, or operations is preferred but not essential.
• Experience working in a fast-paced financial services or fintech environment.
• A customer-first approach with a passion for helping businesses access funding.
• Confidence working with financial data and documentation.
• Strong analytical and decision-making skills.
• Ability to identify risks and escalate issues appropriately.
• Experience using CRM platforms and funding or loan management systems.
• A continuous improvement mindset with a focus on operational excellence.

Benefits

We offer a comprehensive benefits package that includes:

• Health Care Coverage: YouLend covers 80%; employee contribution is 20% of the premium.
• Medical Plan: Choice of 5 different plans through United Healthcare (medical insurance and prescription drug coverage).
• Dental plan coverage.
• Vision plan coverage.
• Benefits can be for: Employee only; Employee & Spouse; Employee & Child; Employee & Family.
• Retirement: 401K match. Employee match $1 for $1 up to 5% of salary.
• Basic Life & AD&D Insurance.
• International travel insurance covered if traveling abroad for work purposes.
• Paid Time Off (PTO): 20 working days (4 weeks) + US public holidays.
• Paid Office Parking.

Additional perks:

• Award-Winning Workplace: Recognized as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: Recognized as a “Top 250 Fintech Worldwide” company by CNBC.
• High-growth company (>100% growth during 2022 and 2023), offering clear outlook to compensation (bonus or share option appreciation) and career growth.
• Well-capitalized with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, providing a balance sheet and support for European expansion.
• Motivating work environment with a high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture where results matter.
• Independent work environment with a data-driven culture and emphasis on speed (anti-red tape).

Pay

$50,000 / year