Fund Services Manager

About the role

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com

Responsibilities

• Assist with tracking targets and metrics for costs at business line and activity level, for quality, consistency and for automation that the business will manage itself against.
• You will also help to establish robust controls, security processes, resilience standards and testing against those.
• You will help to align and manage your line of business around a consistent, global set of technology applications, minimizing risk and increasing standardization.
• You will be responsible for managing adoption of best practices within key technology applications and working with product and technology to streamline tools and develop “the AD way” for clients.
• You will assist the Head of BPA & Tech Adoption in tracking resources to support optimization of team sizing and structure.
• As appropriate, you will help to plan adoption and utilization of global technology applications within client delivery in a standardized and consistent manner and take accountability of seamless transition.
• You will support the Head of BPA & Tech Adoption to track client NPS scores and prioritize initiatives to improve client delivery.
• You will act as first line of defense for risk management for Real Assets, supporting the Executive Director and Head of BPA & Tech Adoption, and you will have accountability for rapidly resolving internal audit issues with the regional business leaders.
• You will represent Real Assets in data governance and use cases globally.
• You will lead and build skills around migration of lift out clients, with close coordination across other global functions.
• Stay abreast of industry trends and emerging technologies in data, AI, and automation, identifying opportunities for innovation and competitive advantage.