Fully Remote | Travel Customer Support | Entry Level

About the role

This position offers entry-level customer support opportunities fully remote, with occasional travel to Maryland. We utilize AI tools to aid in the hiring process, including reviewing applications and assessing responses, but final decisions are made by humans.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide prompt and courteous service to customers
• Document and escalate issues as necessary
• Follow up with customers to ensure satisfaction

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and manage time effectively
• Basic computer literacy

Qualifications

• Experience in customer service preferred
• Strong problem-solving skills
• Ability to work flexible hours, including evenings and weekends

Skills

• Customer service skills
• Technical proficiency with customer support software
• Attention to detail

Benefits

• Flexible schedule
• Professional development opportunities
• Competitive compensation package

Pay

The pay range for this role is $18.00 - $25.00 per hour.

Schedule

The typical work week consists of 40 hours, with flexibility in scheduling.