Fully Remote | Travel Customer Support | Entry Level
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the role
Supporting our customers remotely from Ohio, this entry-level position involves handling inquiries, providing assistance, and ensuring customer satisfaction through effective communication and problem-solving skills.
Responsibilities
- Answer customer queries via phone, email, and chat
- Resolve customer issues efficiently and professionally
- Handle escalations and provide follow-up support
- Document interactions and escalate complex issues to supervisors
- Stay updated on product features and company policies
Requirements
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Ability to work independently and manage time effectively
- Basic computer literacy including proficiency with Microsoft Office
- Experience with customer service software is a plus
Qualifications
- Strong problem-solving and analytical skills
- Customer-focused attitude and ability to build rapport
- Ability to work flexible hours to accommodate customer needs
- Passion for technology and customer support
Skills
- Customer service skills
- Technical aptitude
- Attention to detail
- Effective communication skills
Benefits
- Flexible remote work schedule
- Competitive compensation package
- Professional development opportunities
Pay
Compensation is commensurate with experience and qualifications.
Schedule
Work hours are flexible to accommodate customer needs.