Fully Remote Intake Specialist

About the role

Are you passionate about making a difference in people's lives? Join Chrysalis Health as a Intake Specialist Bilingual (Haitian Creole) and play a crucial role in connecting individuals with essential mental health services. This position is ideal for detail-oriented professionals who thrive in a fast-paced environment and are dedicated to helping individuals access the care they need.

Responsibilities

• Medicaid Verification: Ensure prospective clients have active Medicaid coverage.
• Client Outreach: Initiate contact with parents/guardians to introduce Chrysalis Health services.
• Referral Coordination: Work with the Intake Supervisor to initiate assessments for interested clients.
• Data Management: Accurately enter client information into Microsoft Access Database and eCR.
• Administrative Support: Handle clerical duties, including filing referrals, copying intake packets, and processing incoming mail.
• Phone Communication: Manage high call volumes, assisting referral sources and clients efficiently.
• Compliance & Documentation: Maintain accurate records, respond to inquiries within 24 hours, and ensure compliance with all organizational policies.
• Collaboration & Compassion: Work effectively with diverse populations, demonstrating empathy and professionalism at all times.

Requirements

• Education: High School diploma or GED equivalent
• Ability to professionally communicate in Haitian Creole
• Strong computer and data entry skills
• Excellent organizational and time management abilities
• Previous administrative experience preferred
• Ability to work independently in a remote setting
• Compliance Requirements:
  • Successfully pass all annual criminal background checks
  • Maintain a valid state driver’s license with required insurance coverage
  • Safe driving record with no more than six points on MVR

Benefits

• Comprehensive benefits package, including:
  • Employer-contributed health, dental, and vision insurance
  • Legal and pet insurance options
  • Life insurance and voluntary GAP insurance
  • 401(k) with employer match