Intake Support Specialist - Remote

Summary

The role of the Intake Support Specialist is to build trusted relationships with our clients, their claimants and our vendor partners and their providers by providing superior customer service.

Key Responsibilities

• Works with Team Lead, Supervisor and Manager to resolve phone, email, and fax inquiries related to requests for service, referrals, eligibility verification, authorization and other Ancillary Benefit Management.
• Utilizes strong verbal and written communication, listening and organizational skills, ability to multi-task, as well as strong problem-solving and reasoning skills to accomplish this.
• Demonstrates ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays as necessary.
• Demonstrates ability to read medical notes, utilization review letters, comprehend instructions, and write short correspondence/memos as well as translate jargon and complex processes into simple, step-by-step instructions.
• Demonstrates attention to detail, ability to work in an ever-changing work flow environment, patience, professionalism, and compassion while handling difficult customers and situations.
• Shows flexibility and a customized approach in meeting all types communication styles and personalities.
• Takes initiative and assumes responsibility where appropriate.

Qualifications/Education/Certifications

• A high school diploma or general education degree (GED) and one to two years related experience required; or equivalent combination of education and experience.
• Knowledge of Windows-based applications as well as the ability to multi-task with dual monitors and swiftly enter information using keyboard is required.
• Ability to demonstrate strong critical thinking skills is required.
• Prior experience in an administrative business environment is highly preferred.
• Experience in the healthcare industry is preferred.

Role-Based Competencies

• Shows Drive & Initiative
• Collaboration & Teamwork
• Delivers Quality Results
• Timely Communication
• Communicates Effectively

Physical Demands/Working Conditions

• Duties are performed primarily in a home office setting utilizing computer equipment.
• Travel to attend meetings and visit locations throughout the country may be required.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee is frequently required to use hands.
• The employee is occasionally required to stand and walk.

Pay and Benefits

• Pay is based on several factors including but not limited to education, work experience, certifications, geographical cost of labor, etc.
• In addition to base pay, Healthesystems offers a comprehensive benefits package including, health, dental, vision, disability and life insurance, wellness resources, recognition programs, 401k contribution, and PTO & Holiday pay (all subject to eligibility requirements).
• Applicable statutory benefits also provided, including the Colorado HFWA.

Anticipated Starting Pay Range

$21 USD - $21 USD

Additional Information

• To facilitate working from home, and as a requirement for this role, candidates must provide their own reliable, high speed internet access with sufficient bandwidth to execute all job functions.
• Company laptop will be provided - (except for temporary internship roles)