Fully Remote | Customer Service – Vacation Planner

About the Role

We are seeking dependable and customer-focused individuals to join our team in a fully remote Customer Service role focused on booking vacations. This entry-level opportunity supports clients with coordinating vacation plans, assisting with reservations, and ensuring a smooth and positive booking experience. No prior travel experience is required. Structured onboarding and ongoing training are provided.

Responsibilities

• Assist clients with researching and booking vacation packages, hotels, and cruises
• Respond to customer inquiries regarding travel options, availability, and reservation details
• Support the booking and confirmation process from start to finish
• Review travel details for accuracy, including dates, accommodations, and traveler information
• Maintain organized client records and documentation
• Provide follow-up support before and after travel

Requirements

• Strong written and verbal communication skills
• Customer-focused mindset with attention to detail
• Comfortable navigating online systems and digital platforms
• Ability to work independently in a remote environment

Previous customer service, hospitality, or administrative experience is helpful but not required.

Benefits

• Structured onboarding and step-by-step training
• Access to travel booking tools and supplier resources
• Ongoing mentorship and professional development
• Flexible fully remote work environment
• Supportive and collaborative team culture

Ideal Candidate

This role is well suited for individuals seeking remote customer service opportunities, career changers exploring the travel industry, or professionals with service-oriented backgrounds.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.