Fully Remote | Customer Service – Booking Vacations

About the role

Support customers booking vacations through our platform. Utilize AI tools to enhance customer service, but final decisions are made by humans.

Responsibilities

• Handle customer inquiries and bookings 24/7
• Resolve issues related to cancellations, changes, and refunds
• Provide excellent customer service via phone, email, and live chat
• Follow up with customers post-booking to ensure satisfaction
• Adapt to new features and technologies as they are introduced

Requirements

• Excellent communication skills
• Experience in customer service preferred
• Proficient in using customer relationship management (CRM) systems
• Ability to work independently and manage multiple tasks simultaneously
• Strong problem-solving and analytical skills

Qualifications

• Bachelor's degree in a relevant field or equivalent experience
• 1-3 years of customer service experience
• Fluency in English

Skills

• Customer service skills
• Technical proficiency with CRM systems
• Problem-solving abilities

Benefits

• Flexible remote work schedule
• Competitive compensation package
• Professional development opportunities

Pay

$30 - $40 per hour

Schedule

Work hours can be adjusted to fit your needs, typically 8-12 hours per day, Monday through Friday.