Full Time Valet Clerk

Responsibilities

• Answering calls from guests, vendors, and team members requiring assistance
• Dispatching guest service & valet colleagues to handle requests such as (but not limited to): Vehicle retrievals, Luggage pulls, Luggage deliveries, Room move assistance, Resort orientations
• Maintains logs, stores and maintains vehicle keys
• Keeps track of guest’s arrivals and departures daily and communicates with the Bell/Valet team to assist guests in a timely manner
• Assists guests with general inquiries, responds to guest requests, questions and effectively solves guest concerns
• Communicates service request calls to a variety of hotel departments
• Processes payment for valet parking and associated fees
• Uses hotel network efficiently as an information resource to keep current on hotel events, hours of operation, guest information and communications through email

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Prior experience in Valet, guest services, or Front Desk a plus, but not required
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Ability to push, pull and lift up to 50lbs
• Ability to work both independently and as part of a team
• Must be able to provide excellent customer service
• Must be computer savvy
• Must be detailed oriented
• Must be able to work a flexible schedule including evenings, weekends, and holidays