Full-Time Testing Services Proctor

Primary Location: Crown Point, IN. Must have the ability and willingness to travel to all Lake County campus locations/sites of East Chicago, Gary, and Crown Point, as well as external agencies as directed by manager.

Responsibilities

• Handle off-site testing administration.
• Coordinate testing administration with daytime and evening schedules.
• Support career development programs requiring testing certification credentialing for community agencies in Lake County, IN.
• Administer tests within Lake County Campus locations.
• Perform testing center updates.
• Proctor virtual requests as needed.
• Conduct systems checks for proctor stations and third-party vendor platforms.
• Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
• Assist in occasional off-site testing as needed.
• Complete all required high-stakes exam proctor training and stay current with exam protocol changes.
• Assist manager in training testing center staff.
• Provide limited hardware and software troubleshooting, including calls to testing company technical support services when problems arise.
• Maintain accurate records of all assessment services provided and provide this information to appropriate college offices on a timely basis.
• Adjust testing procedures for individuals according to documentation by the Special Needs Counselor prior to testing sessions.
• Assist with organizing and scheduling center activity.
• Respond to customer questions and concerns.
• Maintain a thorough knowledge of testing center exams, materials, activities, policies, and procedures.
• Maintain a clean, organized, fully stocked assessment and certification center at all times.
• Participate in major campus events such as commencement ceremonies.

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Requirements

• Associate’s degree or ½ years of relevant work experience.
• Must be 21 years of age or older.
• Travel may be required at times.
• Strong organizational skills and ability to manage and coordinate multiple tasks.
• 1-2 years of excellent communication and customer service experience.
• Proficient in Microsoft Office and ability to learn new software.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and customers, ensuring every individual feels respected and valued.
• Official transcripts required at time of hire, sent directly from the issuing institution to the Office of Human Resources.

Benefits

• Health & Wellness
  • Multiple medical plan options paired with a Health Savings Account with a generous employer contribution.
  • Dental plan with no-cost preventive services and coverage for orthodontia.
  • Vision plan with low-cost exams and allowances for glasses or contact lenses.
  • Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources.
  • Wellness program with opportunities to earn $250 in Wellness Rewards.
  • Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
• Retirement & Financial Security
  • 10% employer retirement contribution, fully vested after two years.
  • Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage.
  • Short-term and long-term disability benefits.
• Educational Benefits
  • Fee remission for employees, spouses, and dependent children.
  • Tuition assistance for undergraduate, graduate, and doctoral programs.
  • Paid professional development opportunities.
• Work-Life Balance
  • Generous paid time off, including vacation, sick leave, holidays, and winter recess.
  • Flexible work arrangements where available.
  • Paid childbirth recovery leave (8 weeks).
  • Paid parental leave (4 weeks).
• Additional Perks
  • Eligibility for Public Service Loan Forgiveness.
  • Discounts on gym memberships, transportation, and various retail services.

Employees who re-hire with the College within 180 days of leaving a full-time position may be eligible for additional benefits depending on their bridged seniority date.

Pay

$16/hour.