Full-Time Teller, Westgate

About the Role

The Teller serves as a key team member, dedicated to providing exceptional customer service and fostering a welcoming banking experience. As the first point of contact, this position is responsible for engaging with customers, building strong relationships, and providing personalized assistance. Tellers process various financial transactions for both retail and business accounts and identify opportunities for referrals to help customers discover additional banking solutions.

Responsibilities

• Process transactions through teller equipment on all retail and corporate accounts, including deposits, withdrawals, transfers, loan payments, and cash advances.
• Meet established referral goals.
• Maintain cash flow and security drawers, terminals, and other valuables.
• Manage a teller window while maintaining an acceptable balancing record.
• Develop a thorough knowledge of Bank products and guidelines by attending required classes.
• Process transactions in an accurate and efficient manner while providing quality customer service.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.
• Understand, report, respond to, manage, and monitor risks encountered daily as part of the Bank’s risk management program.
• Comply with regulatory laws and company procedures.

Requirements

• High school diploma or GED required.
• Ability to travel as needed for training.
• Multitasking skills to quickly shift from transaction to transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.