Full-Time Teller - Central Region Float

About the role

Tellers are responsible for efficiently processing a variety of customer transactions while providing the highest level of service and identifying bank products and services that would be beneficial to potential and existing customers. As a float Teller, a designated banking center will be assigned, requiring flexibility to drive to different banking centers within the region.

Responsibilities

• Greet customers and facilitate a welcoming and customer-focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their needs
• Build customer loyalty by developing relationships and always offering exceptional service
• Process customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures
• Respond to customer inquiries and concerns by researching and identifying positive solutions
• Participate in both informal and formal training (paid) and successfully pass the Teller Certification test to operate a Teller drawer

Requirements

• Minimum 6 months of cash handling, processing of transactional payments, and/or point of sale experience in a retail sales or service environment and/or previous banking experience
• Excellent customer-service skills, including oral and written communication
• Ability to effectively contribute to a positive team environment and work toward achieving goals
• Careful attention to detail and strong organizational skills; must adhere closely to bank procedures and regulations
• Strong work ethic and high integrity
• Strong computer and 10-key skills
• Outgoing, assertive, confident, and enthusiastic personality
• Must be available to work weekend hours

Preferred Skills

• Knowledge of banking products and procedures
• Successful sales record in a retail sales or banking environment
• Bilingual (fluent verbal and written Spanish) skills
• Proficiency with all Microsoft applications (Word, Outlook, Excel, etc.)

Physical Requirements

• Long periods of standing or sitting, as well as typing and repetitive motion
• Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds
• Must drive a personal vehicle to various banking center locations (mileage reimbursed)

Schedule

Banking Center Hours of Operation:

• Standard Hours: Monday - Friday from 9:00 a.m. - 6:00 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
• Shift differential: $5/hr for Monday through Friday from 5:00 p.m. - 6:00 p.m., and Saturday from 12:00 p.m. - 1:00 p.m.

Training

Formal training consists of one full week of training/testing conducted within your first 3 weeks of employment, scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.