Full-Time Float Teller

About the role

The Float Teller plays a vital role in the customer banking experience and serves as the face of ChoiceOne Bank. In this position, you will provide world-class customer service by handling transactions accurately and efficiently, while identifying opportunities to grow the bank and introduce customers to additional services.

Responsibilities

• Perform and follow the Bank’s policies, procedures, and customer service standards
• Operate teller window in accordance with bank policy, balancing daily
• Meet and exceed teller sale/referral goals
• Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
• Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
• Develop relationships with clients and ensure customers’ awareness of services offered; recognize clients’ needs and make referrals to bankers
• Perform other miscellaneous duties, including night deposits, ATM balancing and service, re-ordering and stocking supplies, answering phones, and other tasks as required
• Comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act, including completing required reports and reporting violations or potential violations
• Comply with all applicable federal and state banking regulations

Requirements

• High School diploma or GED
• Minimum of 6 months cash handling experience preferred

Skills

• Written and Oral Communication: Effective communication skills with internal and external stakeholders, including group presentation skills
• Technical Skills: Ability to assess strengths and weaknesses, pursue training, and share expertise with others
• Quality: Demonstrates accuracy and thoroughness; monitors own work and others’ to ensure quality
• Quantity: Meets productivity standards; completes work in a timely manner; strives for accuracy and efficiency
• Adaptability: Adapts to changes in the work environment; manages competing demands and unexpected events
• Attendance/Punctuality: Consistently follows schedule; limits absenteeism; ensures responsibilities are covered when absent
• Flexibility/Dependability: Adapts to changing schedules; follows instructions; takes responsibility for actions and commitments
• Initiative: Undertakes self-development; takes independent actions; seeks and offers help when needed

Work Environment

• Office environment with extensive computer and telephone usage
• Not remote-eligible
• Reasonable accommodations may be made for individuals with disabilities