Full-Time Student Records Specialist - On-Site WGU Campus - Salt Lake City Location

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

About the role

The Student Records Specialist is responsible for conducting moderately diverse and complex research and data reconciliation on academic records for a specific Records specialization for a single workspace. This role maintains the integrity of academic records by ensuring compliance with university rules, regulations, and policies for the benefit of the student body. Additionally, this role acts as a trusted best practice advisor for faculty and staff within their associated specialization in the Records Department and collaborates with their immediate leader in determining methods and procedures outside standard assignments.

Responsibilities

• Receives and responsibly maintains student documentation.
• Demonstrates all core competencies.
• Applies university rules, regulations, and policies accurately and to the benefit of the student.
• Updates and maintains academic records with a high degree of accuracy and confidentiality.
• Understands and adheres to FERPA regulations.
• Works under the direction of the immediate supervisor/manager on daily assigned tasks both independently and in a team environment.
• Demonstrates strong cooperative skills with the ability to perform effectively in a team environment.
• Prioritizes essential job functions while utilizing numerous systems.
• Requires cross-functional coordination and/or collaboration with other university teams to complete tasks, research, and data reconciliation.
• Performs moderately complex data reconciliation regularly.
• Handles high-level escalations with professionalism, keeping leadership updated on team performance, issues, and outcomes to ensure continuous improvement.
• Maintains accurate, timely documentation of procedures and student interactions, ensuring all relevant teams are informed of updates in policies and processes.
• Continuously identifies and addresses barriers in processes, offering solution-focused recommendations that enhance both the student experience and operational efficiency.
• Performs other job-related duties as assigned.

Requirements

• Associate’s degree in a related field.
• Two (2) or more years of experience within a Records or Registrar’s Office, Student Services, or another related higher education role responsible for reviewing, validating, researching, and updating student academic records.
• Equivalent relevant experience may be substituted for the education requirement. Generally, one year of relevant experience may substitute for one year of education, at the hiring manager’s discretion.
• Experience performing moderately complex research and data reconciliation.
• Strong written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to prioritize essential job functions, meet deadlines, and manage multiple responsibilities in a fast-paced environment.
• Proficiency with Microsoft Office Suite products and applications.
• Ability to maintain accuracy, confidentiality, and compliance with university policies and FERPA requirements.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Experience working with Student Information Systems (SIS).
• Experience working with Customer Relationship Management (CRM) software.

Pay

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $19.37 - $28.07 per hour.

Schedule

This is a full-time, regular position (classified for 40 standard weekly hours). Occasional travel of up to 20% is required, including attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed.

Benefits

• Eligibility for bonuses.
• Medical, dental, vision, telehealth, and mental healthcare.
• Health savings account and flexible spending account.
• Basic and voluntary life insurance.
• Disability coverage.
• Accident, critical illness, and hospital indemnity supplemental coverages.
• Legal and identity theft coverage.
• Retirement savings plan.
• Wellbeing program.
• Discounted WGU tuition.
• Flexible paid time off for rest and relaxation with no need for accrual.
• Flexible paid sick time with no need for accrual.
• 11 paid holidays.
• Up to 12 weeks of parental leave.