Full-Time Store Team Leader

Example Duties and Activities

• Provides coaching and training to hourly employees on daily tasks.
• Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed.
• Sets and communicates Goodwill’s Mission, Vision, and Values to internal and external customers.
• Tracks and measures day-to-day sales, production goals, and donations.

Supervisory Expertise

• Oversees the work of others, either directly or indirectly, in a service-related industry.

Coaching

• Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

Customer Focus

• Buils and maintains customer satisfaction with the products and services offered by the organization.
• Provides excellent service to internal and external customers.

Technical Knowledge

• Familiarity with computers and relevant software including basic computer and Internet navigation skills.

Results-Oriented

• Is compelled to recognize what results are important and what steps need to be taken to achieve set goals or targets.

Critical Thinking

• Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Ethical

• Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.