Full Time Steward

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

About the role

To maintain the cleanliness of the kitchen areas and utilities by performing the following duties in accordance with Sonesta Standards.

Responsibilities

• Cleans all kitchen areas, including pots, pans, all silver items, silverware, platters, etc., at all times.
• Sweeps and mops floors at scheduled times and on an as-needed basis.
• Cleans worktables, mixers, refrigerators, etc., at all times.
• Delivers food for catered functions in a timely manner.
• Cleans kitchen areas and back of house at all times, daily and nightly.
• Adheres to all Sonesta Sanitation and Safety Guidelines.
• Delivers passionate and engaging service to guests by:
  • Recognizing individual guests and anticipating their unique needs to exceed expectations.
  • Consistently delivering the GUEST model:
    • Greet or welcome everyone warmly with a smile.
    • Use eye and ear contact and the guest’s name.
    • Establish and anticipate needs.
    • Solve and own all requests or complaints.
    • Thank everyone.
• Builds solid relationships with colleagues by treating them with respect and dignity.
• Performs other duties and responsibilities as assigned, including working in other areas of the hotel to assist operations.

Requirements

• Ability to read and comprehend simple instructions.
• Ability to apply commonsense understanding to carry out simple one- or two-step instructions.
• Must be able to work weekends and holidays.
• Track record of delivering exceptional guest or client experience.
• Strong communication skills, utilized for training, safety, and guest interactions.
• Appropriate professional appearance and demeanor.

Qualifications

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• Frequently required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 lbs.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance