Full-time Service Appointment Specialist

About the role

Phillips Chevrolet of Frankfort is seeking a customer service-oriented and personable individual to join our busy service department as a full-time Service Appointment Specialist. This role requires a flexible schedule, including availability to work four days during the week and Saturdays.

Responsibilities

• Ask qualifying questions to uncover customer needs and direct calls appropriately.
• Handle incoming calls for service appointments, service advisors, or parts, and redirect as needed.
• Provide maximum customer service at all times, ensuring solutions to maintain customer satisfaction.
• Ensure service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone in determining their service needs.
• Route appointment information to the appropriate service consultant.
• Place outgoing appointment reminder calls to customers.
• Place outgoing follow-up calls to customers who recently had service completed on their vehicle.

Requirements

• Valid driver’s license and ability to successfully complete required pre-screening: background and drug testing.
• Able to type and handle a high volume of telephone calls simultaneously.
• 18 years or older.
• Basic computer skills.
• Previous customer service experience required.

Benefits

• Competitive compensation.
• Medical and dental insurance.
• 401(k) retirement plan with company match.
• Paid time off and vacation.
• Paid training and professional development.
• Career advancement opportunities.
• Employee vehicle purchase program.
• Family-owned and operated culture with long-term job stability.
• Health and wellness benefits.
• Flexible scheduling.
• Complimentary Saturday lunches.
• Employee discounts on products and services.

Job Type: Full-time