Appointment Specialist Full-Time

About the role

Schedule and maintain appointments at the Main Clinic and Satellite Clinics.

Responsibilities

• Answer multi-phone lines and return messages in a timely manner.
• Accurately enter patient demographics and insurance information.
• Accurately learn each physician’s protocol and apply during scheduling.
• Accurately triage and schedule patients with the correct physician.
• Accurately maintain physician schedules to include canceling and rescheduling.
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs.
• Request records and prepare for physician review.
• Capture prepayments when required for an appointment.
• Capture on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Register and utilize online portals to obtain authorizations.
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.

Requirements

• Basic computer skills.
• Experience with PBX/multi-line systems (preferred).
• High School Diploma or equivalent (required).
• Knowledge of HIPAA (preferred).

Qualifications

• None required.

Skills

• Basic computer skills.
• Experience with PBX/multi-line systems (preferred).
• Knowledge of HIPAA (preferred).

Benefits

N/A

Pay

N/A

Schedule

N/A