Appointment Specialist Full-time Centennial

About the role

Hughston Clinic Orthopaedics is seeking a dedicated Front Office professional to join our team at the Centennial Clinic. With over 77 years of commitment to patient care, Hughston Clinic Orthopaedics aims to provide world-class service and support for orthopedic patients. We are looking for candidates who prioritize patient needs, uphold ethical standards, and foster a respectful workplace culture.

Responsibilities

• Answer multi phone lines and return messages in a timely manner
• Accurately enter patient demographics and insurance information
• Accurately learn each physician’s protocol and apply during scheduling
• Accurately triage and schedule patients with the correct physician
• Accurately maintain physician schedules to include canceling and rescheduling
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs
• Request records and prepare for physician review
• Cole collect prepayments when required for an appointment
• Cole collect on all outstanding balances or balances that are in collections prior to scheduling appointment
• Accurately prepare and initiate daily call reminder system
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appts
• Assist Office Manager on daily procedures
• Open and distribute mail

Requirements

• Six (6) months experience working in a medical office setting required
• Preferred experience with multi-line phones
• High School Diploma or equivalent required

Qualifications

• Must have working knowledge of HIPAA requirements
• Must be able to work independently
• Must have knowledge of the healthcare field and medical specialty

Benefits

• Competitive pay
• Comprehensive benefits package including Medical, Dental, Vision, Paid Time Off, Holiday Pay and more
• 401(k) plan with company safe harbor contribution

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.