Full-Time Sales & Strategy Manager

About the role

• Supervises the Sales and Strategy team within the Customer Service Division, supporting leadership with analysis, tracking, and sales functions to drive revenue growth, fleet reliability, and customer satisfaction.
• Facilitates strategic sessions to optimize operating costs, processes, customer engagement, supplier relationships, and team involvement.
• Implements cost analysis, reporting, and process improvements to enhance aircraft operating efficiency and service margins.
• Develops business plans and analyses to support division objectives.
• Manages the customer service sales function and cross‑functional relationships.
• Oversees governance processes including performance metrics, financials, and customer satisfaction initiatives.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years in business governance and strategy development.
• Understanding of aviation business processes is a plus.
• Experience leading teams and managing resources efficiently.
• Proficient in Excel, Word, PowerPoint, and Visio.
• Strong leadership, communication, and facilitation skills with a results‑oriented mindset.

Working Conditions

Includes exposure to aircraft equipment and environmental factors, requiring physical activity such as standing, lifting, and moving items up to 50 lbs. Adheres to safety and regulatory standards, with effective communication in Business English.