Full Time Sales Manager

Retail / Field

About the role

The Full Time Sales Manager’s (FTSM) purpose is to uphold the Carter’s mission, vision, and values in order to support a high-performing team that consistently delivers top-end results. The FTSM, in partnership with the store management team, oversees the overall productivity for their store. The role includes supporting the management team in driving financial results through exceptional store standards, execution of company strategies, and positive customer interaction.

Responsibilities

People

• Communicates professionally and effectively with the team, management, and associates.
• Regularly communicates employee concerns to the Store Manager for quick resolution.
• Assists in hiring; actively recruits and completes candidate application review to ensure open positions are filled timely.
• Offers consistent, in-the-moment feedback to the store team.
• Recognizes and rewards exceptional performance to increase employee engagement.
• Receives feedback with positive intent and makes efforts to take appropriate action on that feedback.
• Partners with Store Manager to address performance concerns of associates.

Performance

• Maintains the Company standard of a neat, clean, and organized store.
• Meets and demonstrates exceptional customer service behaviors and maintains high standards throughout the store.
• Responsible for leading and executing an assigned Division of Responsibility (DOR) through planning and detailed follow-through.
• Performs Leader on Duty responsibilities by driving results and responds to customer concerns timely and with appropriate resolution.
• Assists store management with modifying schedules based on business climate to maximize sales and productivity.
• Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business.
• Utilizes customer feedback to identify areas of opportunity to implement actions to drive results.

Process

• Supports the planning and execution of store processes and merchandise placement in an efficient manner while following brand guidelines.
• Supports store team with Asset Protection through a consistent level of customer service, education, and operational controls.
• Executes Company directives within timelines including visual, signage, markdowns, and sales promotions.
• Builds customer loyalty through company-sponsored programs.
• Ensures all company policies and procedures are followed per company standards.

Requirements

• High school degree or GED minimum requirement; Associate’s degree preferred or equivalent combination of education and experience.
• Minimum of 1 year in retail store management.
• Demonstrated customer engagement skills.
• Strong listening, written, and oral communication skills.
• Ability to handle multiple tasks concurrently.
• Basic computer skills.
• Must be at least 18 years old.

Physical Demands

• Ability to lift 40 pounds on a regular basis.
• Ability to stand for long periods of time; climb up and down a ladder.
• Constant walking and standing; frequent bending, stooping, reaching, pushing, and pulling.

Schedule

• Seven to eight-hour shifts and an average of 35–40 hours per week, including events, weekends, holidays, and occasional overnights.
• A minimum of two closing shifts a week.
• Availability changes must be approved by the Store Manager and will be reviewed based on business needs.
• Shift times: Day, evening, or morning.
• Weekly day range: Monday to Friday, with weekend availability.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person