Full Time Sales Manager
Major Activities
- Aid the Store Manager in adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
- Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
- Provide MOD coverage, maintaining floor leadership, service standards, and operational continuity.
- Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
- Oversee Balloons business, birthday party operations, and other in-store programs and events.
- Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution.
- Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings.
- Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.
- Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.
- Support Custom Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops).
- Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
- Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Minimum Type of Experience Required
- 3+ years retail leadership experience
Work Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift, carry, push, and pull merchandise and fixtures, up to 25-50 pounds with or without reasonable accommodation
- Ability to climb ladders or step stools to stock and retrieve products
- Ability to perform repetitive motions, including scanning items, stocking shelves, and operating POS equipment
- Ability to work in a fast-paced environment with frequent customer interactions
- Work hours include nights, weekends, and early mornings
Other Duties As Assigned
Additional responsibilities may include assisting with special projects, managing inventory, or participating in cross-departmental initiatives as needed.
Pay
The compensation for this position is commensurate with experience and qualifications.
Schedule
The schedule for this role includes nights, weekends, and early mornings.
Benefits
At The Michaels Companies Inc., we offer a comprehensive benefits package that includes:
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Moderate employee discounts
- And much more
Qualifications
To be considered for this role, applicants must meet the following qualifications:
- High school diploma or equivalent
- Proven leadership skills
- Experience in a similar retail management role
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Skills
Key skills for this role include:
- Customer service orientation
- Leadership and coaching abilities
- Effective problem-solving and decision-making skills
- Ability to manage multiple tasks and priorities
- Strong organizational and time management skills
Benefits
At The Michaels Companies Inc., we are committed to providing a supportive and inclusive workplace where all employees feel valued and empowered to reach their full potential. We offer a range of benefits designed to help you thrive both personally and professionally, including:
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Moderate employee discounts
- And much more
Contact Information
If you have any questions about this position, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).